Sep 28, 2009 10:01 PM
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MakeMyTrip Cares
MakeMyTrip is working closely with MouthShut.com to enhance customer satisfaction.
Most incompetent and untrustworthy reservation web portal
They display the fares which are not available with airlines directly
Charge customer without confirming the reservation. Custome care executives are reluctant to refund your amount.
Never call you back in time. You have to fight your own money.
You call back and they always give you assurance to get the same tickets which everyone knows in India is impossible as apex fares are available for limied time.
On escalation assure you of bearing self loss and getting the same reservations for customer. As the day of travel reaches nearer they will apologize and either give you a option which is not acceptable to you or take refund.
Refund time is 10 days. Indian Railways is much more efficient than them.
You receive alerts(email/sms) for the same reservations for which you have confirmed refund.
I request Govt of India and AITA to take strcit actions against them. They are really violating credit card usage policies.
