May 07, 2025 05:58 PM
987 Views
(Updated May 07, 2025 06:14 PM)
I had booked to Singapore & Malaysia tour package in Jan 2025, my travel dates were in the month of April 2025. Booked through House of Travellers, one person named Utkarsh coordinated with me.
After repetitive follow-ups about Visa process, just 12-13 days before my travel, they asked me to submit few documents. I received the visa just 2 days before my travel date. Inspite of reminding him of the visa process, he kept on delaying. All the vouchers related to tour were shared only on the day before my travel that too in the evening(we were in a hurry to travel from Mysore to Blore airport, our flight was in the morning from Blore) which we didn't have to time to cross-check also.
In the itinerary, it was mentioned complimentary breakfast in Singapore but last moment came to know they will not provide breakfast. After speaking to Utkarsh he asked me to send the bill he will reimburse, but nothing that sort happened. All false commitments. Even immigration requirement after enquiring repeatedly one person was assigned, and he just filled the pre-required form for Singapore. Even for Malaysia, some form was mandatory neither the person contacted me was aware we were visiting Malaysia also nor we were informed that forms are required to be filled for both the destinations.
In Singapore Hotel, check out time was not informed to us, so we ended up leaving our luggage in the room only, in the evening, we came to know we were supposed to check out in the morning itself. Unnecessarily, coz of lack of proper guidance from Utkarsh I had to pay 8300+586 tax on credit card payment to the hotel. When spoke to Utkarsh he conveyed he will try to get the refund. It's been one month now, he neither responds to my calls nor replies to my messages.
The day we travelled to Malaysia night, we were dropped near some place but they didn't send us any details about bus number. For that also I had to follow up and then I received the bus number. It was not informed to enter Malaysia we have to pass through immigration for which one form was compulsory to submit which we were not made aware of. We had almost panicked when we were finding it difficult to fill the form and bus was waiting for us. Coz of which we had to wait for bus for almost 40 mts.
Pathetic travel agent, coz of lack of proper guidance, I lost around 9000/- unnecessarily, don't ever book through House of Travellers, they don't take proper care or responsibility. Bad experience with them.
