Jun 20, 2017 03:55 PM
11449 Views
I am having Zerodha account but there is one problem that I cannot ignore even if I tried to. Many times(Not just once or twice) in the last one year, because of technical issue the order goes to Pending validation state. You can't do anything now(cannot edit/cancel or execute). It may be couple of mins or may be twenty to 30 mins even). If you are trader(esp intraday), you know thats like light years and you lose heavily.
There may not be a message that system had issues or acknowledgement. Last time it happened, I didn't get any notification and it was stuck for around 5 mins or more. Only if you raise a ticket, they acknowledge. Only once in the past year, I saw SMS coming that systems are restored but luckily I didn't trade that day. I think it may be even bigger goof up(long time).
They will never say SORRY and they are not responsible. Typical response I received for couple of tickets:
"Please note that these technical issues are unforeseen and Zerodha does not benefit from any technical issue. This also lies outside of our jurisdiction of control and as a broker, we can only work quickly and effectively to take counter measures and ensure the issue is fixed at the earliest."
When I said, its not my Jurisdiction either, and compensate, they say
"We wish we could find a way to compensate for the losses but unfortunately this was a technical issue for which we cannot take responsibility as a broker.
We really feel the pain you may go through as a trader but such technical issues can happen anytime and as traders we have to take it in our stride."
Why don't brokers take it in their stride. Here you are not trader but I am. They never even they say and accept their responsibility. Its not once it happens, its frequent.
