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MouthShut Score

32%
1.71 

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Verified Member MouthShut Verified Member
Delhi India
Needs to Improve Their Services!
Oct 20, 2016 01:29 PM 28723 Views

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Previously, I had a brokerage account with Zerodha. Since they are a discount broker, I thought low costs would mean higher profits for me. However, this never happened.


First of all, their site KITE is riddled with issues. Time and again, I would face a lag while uploading or downloading the data. Sometimes, the trades would not materialize because of that. Sometimes, the trades would get booked at higher values and when it came to selling, the same trades would be sold at lower values. The site frequently had errors, especially while trading which resulted in huge losses for one of my friends.


I agree they do not charge much and have a good varsity linked into their website. However, as soon as you open an account here, problems start. Their customer support is one of the worst I have ever seen. They do not talk to you properly and rarely respond to your mails, especially if you bore a loss due to their website. There is very comparative analysis you can do on their website, since there are not much tools available there. They rarely give any good advice on shares and stocks.


Overall, do not get blinded by a nominal brokerage fee. The services of Zerodha are poor at best, especially their customer service sucks big time.


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