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Zafran - Yerwada - Pune Image

MouthShut Score

48%
2.46 

Food and Presentation:

Ambience:

Customer Service:

Value for Money:

7th Floor, 702, Tower C, IBM Campus, Panchshil Tech Park, Near Golf Course, Yerwada, Pune 411006, MH

+91-20-65005566, +91-20-65007788, +91-9049000336, +91-8552004789

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Disgusting Place, unbearable and incompetent
Jun 01, 2015 02:27 AM 16667 Views

Food and Presentation:

Ambience:

Customer Service:

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Yesterday I went to Zafran/Exotica and I swear have never been to such a disgusting place ever before. I had reserved a table for 7 people and reached there at 1:15 pm. I entered and was quickly impressed with the ambience which turn out to be very short lived. Soon after I requested for my table and didn't get a warm welcome but that's okay. I requested her if I could opt for 6 buffet plates and 1 À la carte for my 4 years young daughter who is very choosy and got  reply that she needed to consult her manager. I was very okay with this and was ready to accept both yes or no as an answer but her reply made me loose my nerves. She came back and firmly told that she is ready to serve me as per my requirement but if she observes my kid having any thing from buffet, I have to pay for her buffet charges.


I objected to her statement saying that I am already ordering for my kid so she needs to be little careful with her words but instead of being apologetic, she said Indian always do that. This really pissed me off and I just showed her mirror. May be after experiencing the hospitality of restaurants like Salt, Sayyaji Portico, Barbeque Nation, Little Italy to name a few, it was more shocking to get such filthy statements from scum bags. Finally her bouncer friend joined this argument who honestly looked a perfect example of a failure having lots of inferiority complex. With his improper English, he tried his best to boss me but failed miserably. I soon decided to leave the place as I felt the delicacies of food doesn't matter if there is no warm hospitality. To me exotica sucks mainly because of highly frustrated and incompetent staff. Now I understand why such a beautiful restaurant offers buffet at such a low price because they hire and maintain very low grade of staff.


Wish I could give this place a negative rating.


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