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13%
1.32 

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Unbelievably BAD customer ervice
Mar 02, 2017 09:04 PM 6450 Views
(Updated Mar 02, 2017 09:17 PM)

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On 19/2/17 I had send an online query for internet connection of You broadband. On the same day in the evening I got a call from the company saying that they will set up the connection that ay itself, I was impressed as I didn’t expect them to revert so soon. However, that they only took the payment, full amount in cash. They said that the connection will be set up in 7 working days, which was inconvenient for me as I could have got a connection from another ISP within 2 days, but as they had taken the full payment from me before telling me about their 7 day policy that option was closed. After 6 days on 24th Feb I was contacted by the engineer(if they had to set up the connection in 7 days the hardware process should have been initiated in 3 days max. post the payment) .The engineer sent me a permission letter for hardware setup which needed to be approved by the society authority(the letter had flaws too). When I said that the company is expected to pay a rent to the society for using the premises like other companies do they said that they will said someone to make the agreement(no one turned up).When I called the customer care to complain I came to know that even after making the full payment my information was not updated in their database.  I asked for a refund and they agreed, after 2 days of repeatedly calling them did I finally got the refund on 2nd March 17.


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Brand Response

Hi,
We regret for the inconvenience caused and trust your issue has been resolved.
In case your issue is still persist, Kindly share the account number or registered mobile number, for us to check and resolve the issue at the earliest.
Thanks,
YOU Broadband.

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By: You_Broadband | Mar 05, 2018  11:46 AM Comments 0

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