Jun 16, 2017 03:46 PM
11734 Views
I opened my Yes bank account in 2014 when Yes bank was offering 7% interest on savings a/c and been using the bank services for almost 3 years now. The interest rate offered was initially good and post Qtr end the interest was automatically credited to my account, however later Yes bank reduced the interest rate to 6%. Mostly I use internet banking services to track my account detail though at majority of the stage it shows login logs or activity logs but the site is not so user friendly. The similar thing is with the phone banking that without ATM pin you may not proceed further.
Initially ATM's were less available which is increased now however still the numbers are low as compared to other leading private banks like ICICI, HDFC etc.
I also do not find proper customer service experience when visited the Yes bank branch since majority of the time their servers are down or dysfunctional and for a small task you have to wait for so long. I personally experienced that Yes bank executives(Majority of the staffs & their Manager) do team meetings immediately(as seen from the bank entry door) when the bank starts and delays customers entry into the branch for about 30 mins. This is really an unprofessional behavior towards customer service because in the morning people use to take sometime to finish their bank activities while going to office and this kind of un-necessary delay lead to dissatisfaction but they do not care about this, since they are not so professionals. The senior officials should seriously look into these issues for better customer experience.
Rest online things seems ok.
