I had to go all the way to the CEO Dhruv Shringi to get a international ticket booked for my mom 20 days after full payment was made ! Will never use them again !!!! Here is the email I sent to every yatra.com email address I could find online. Dear Sir, Writing this email to all of you in the hope that someone can solve the problem of my booking with Yatra .com. If you can please help me by forwarding this email to someone responsible @ yatra .com. I have never dealt with a worse travel agent ever before. I have collected your email addresses from the internet and please consider this a humble request for help from a harassed Yatri. Brief Timeline of case: 1) 23th April 2010 - I call up with an enquiry for flights to Australia (as Yatra website advertised a 10% discount on the fare). I ask for specific flights as I already have one ticket and I am buying an additional ticket on the same flight for another family member. I am quoted what appeared to be a competitive fare of 39,510 (All inclusive, which includes 600 Rs of Yatra charges). I ask for a written confirmation of the same and give my email address. The executive promises to email me the itinerary in the next ten minutes. Executive: soyam pramesh extn 23105 The Executive is not aware of the 10 % Discount on Quantas flights advertised on Yatra homepage. The ad has changed again today and hence I attach a copy of the ad as it appeared when I made the booking. I remind him and he promises to look and come back. Point 2 - 10 is a repeat performance of insensitive call center reps who didnt know what they were doing ? dont care and dont listen to what the customtakeouter is saying. Countless phone calls and 14 days later I still dont have my ticket.......... 11) Maninder calls me back saying the Airline has no tickets available and she offers to make a full refund. AFTER wasting my time for 14 days now she says she will offer me an alternative flight. I point out to her that I cannot accept any other flight as I am booking an additional ticket for my mother to travel with my wife who already has a ready ticket which cannot be changed. She says shes sent a request to the Airline and will wait for a response, 12) Someone else calls me back the same evening and offers to change flights , she says I would have to pay of our reviewers recommend us extra to travel on the same flights, else they can divert me through Brisbane on the same fare. I point out that I was quoted a different itinerary and explain the whole thing again. 13) I ask to speak to a supervisor and the supervisor Veena again tries to sell me on a different itinerary; I explain again why it is not acceptable. I ask for an email address where I can send a complaint in writing and am told the same address (which hasn’t replied to my questions from 10 days ago) I ask for a live persons email address, or email address of Dhruv Shringhi she refuses saying it is confidential and after much haggling gives me her own email firstname.lastname@example.org . She promises again that she is talking to the airline for the ticket and for the moment I can take a different itinerary or take a FULL REFUND !!! 14) Maninder calls me up @ 12:00 pm and promises that that she is talking to the airline for the ticket and for the moment I can take a different itinerary or take a FULL REFUND !!! She says she has been speaking to the airline every hour and will have her supervisor call me back in 5 minutes. It has been more than an hour since her call and not surprisingly no one has called me back. At 3:30 Pm today her shift will end and Maninder will go back home of our reviewers recommend us leaving me struck, and I would be left to deal with some insensitive person who would just as easily say that Maninder will call me back tomorrow. I am writing this email as a humble request to all of you, IF you know anyone with any responsibility and sense of ownership about Yatra .com could you please fwd my email to them. I am struck now as I all the low fare tickets available online are sold out and Yatra .com has left me hanging in between. There is nothing I can do if Yatra turn around and say they cannot issue the ticket and can only do a refund. I have wasted 14 days of time , the mental tension of following up with Yatra and bear the burden of all this additional cost when I could have comfortably done the same with my traditional travel agent who would have also done the visa application for me. Can I please request fair treatment and expect to get what I paid for in full in advance ! An Airticket on the promised itinerary at the promised price ! is it too much to ask when I have made the payment for the inflated price within 15 mins of receiving a written quote. Thanks for your kind reading and any assistance, Regards, ============================= i got a reply back for this email from the CEO Dhruv Shringi and the matter was resolved in the next day. Lucky that I was able to send an email to him, he is the only one in the company who seemed to care about customtakeouters.