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MouthShut Score

35%
1.96 

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Customer Care: +91-18004194244

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New York, New Jersey, USA India
One of the worst service provders on earth
Sep 18, 2016 09:14 PM 13990 Views (via Mobile)

Internet Speed:

Connection Reliability:

Help & Support:

I took the connection more than a year ago. Since then I am really thinking why did I take this. Issue lists are as below




  • at least internet does work.




  • If I call up customer care, which is claimed to be a 24x7 service, they do only the steps they are taught to. And as a solution give only a'docket number'.




  • If I am calling anytime after 5PM, definitely that will not be resolved before next day 11 am. So basically I cannot use it during night time.




  • If I complain to local operator, they are just in tune with the service or the customer care people. They simply just say they cannot do anything before next day.




  • Although it is an internet service provider you cannot do online reload. No, hold on, you can but for that your account has to be active. So basically it is something like the renowned Kalidas story. You can only recharge if you have balance, if you are out of balance it will not let you reload online.




  • They accept only cash, isn't funny?




  • Everytime after paying the money they take at least 1:30 hours to activate the account as everytime they say the guy who does it went out for a while. It sounds like someone will climb a poll to switch on something.




  • Inspite of being an engineering student, working in MNC's many countries for more than 10 years, I fail to read out the bill they provide. Some arbitrary, confusing, meaningless bill dates. No time stamp.




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