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Whirlpool White Magic Image

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41%
2.12 

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Rs. 18,990 (Launch price)

Whirlpool

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Gud Electro Mechanical but unrealiable Electronics
Sep 29, 2013 11:55 PM 18844 Views
(Updated Sep 29, 2013 11:50 PM)

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As already large no of negative  reviews do exist, one more  review  with low product rating may not necessary . However I felt it is necessary to cover some more facts so that readers may have their expectations on some basis.


Coming to review part, we have purchased , Whirlpool combi-matic in 1996 with 5 year warranty, without much expectation of its use ( as many of friends were using their washing machines for storage of cloths,  not for washing may be they were not satisfied the washing performance). So I also do not want to invest much money on such machine. So I got it for about Rs 8000/ - It is single tub,  some kind of low automatic machine.


We were surprised with the performance, really it washing was ok. It was in  normal use. It got broken down in year 2003 just after its warranty. It was painful but still ok as it given 6 long service years. We called the service person. He inspected & found its control board became defective. After 2 weeks service person visited again & fitted the board for 2200/- . ( I could not present at that time due to office urgency).During the above repair, service person was feeling that the defect may be due to high voltage or moisture ingress.


After few days, I want to seal  the board surroundings , when I opened , to my surprise, I have found the new board is not new but repaired ( as I have found  manual soldering  on the board) I immediately complained to manager of service center,  but he responded by saying as bill is given, the board is warranted for 6 months.


It got failed just after 8 months, even after it was sealed with RTV-732 & High / Low voltage protection was arranged at power input. We got it checked and found again Control Board got failed. When inquired in the market, no spare IC will be available, as most of them are tailor made /   low moving, it can not be repaired by general electronics repairer (authorized service center always insist on replacement only). So we thought the above 2nd board got failed, as it was repaired & also  originally came with machine has given a service life of 6 years. Again we got it replaced with a sealed board but it also failed by 2 years (2006).


Next we put a servant for washing the cloths for few years instead of repair. But it was not convenient, so we have done some analysis & decided not purchase  whirlpool washing m/c any more . But after visiting store in 2009, store keeper given good feedback about Whirlpool saying lot improvements made, technology changed from our last purchase etc blah blah.... my spouse got impressed &  insisted on purchase of whirlpool due to washing performance. Then I talked to the service center of Whirlpool & their store person. They recommended, Whirlpool white-magic 650P.


This machine was protected from the beginning with 'Digi-tronics' high voltage / low voltage with 2 minute  time delay  restart" protection (a kind of stabilizer but only  with cut offs) & every care is taken to switch off after washing is completed. But even with much care, it got failed in 2012 after just completion of 2 years warranty. On inspection it was found again board was defective & board was replaced with new board (I requested to bring company sealed board, but they delivered seal broken, but appears to be new). This board also failed a week back  after approx 1 year in Sept 2013.


Now I safely with reasonable accuracy ( without any impulsive reaction) can  express the following.


1) The mechanical parts like bearings, seals, suspension, fitments are giving excellent life ( I anticipate 10+ years), which are supposed to be problematic.


2) Service center is not maintaining good ethics, now days service centers of many companies are offloaded to 3rd parties.


3) The washing performance is good (but it handles cloths little bit roughly)


4) The Electrical parts like motors, solenoids are also reliable may give life of 10+ years in normal duty .


5)  Electronics is poorly designed though well protected against moisture with sealing compound , which is supposed to most reliable.


I reasonably believe poor heat sinks, poor load bearing capacities of components, poor over voltage control & stabilization. It may also not probably designed to bear  load of 1-2-1-2 action of agitator.


Now probably your doubt is cleared why I have given 2 star rating instead of 1 star. We can not give any better as reliability of any product is its weakest link. In case of mechanical or electrical complaint some help / repair we get  from general market/self help. But control board failure is a proprietary & very costly.


The Whirlpool India is not sufficiently learning from last 15 years. It will make or brake, again it is in its hands. I think we are ready to pay few more thousands while purchasing, if above reliability problems are eliminated, as it may result  in some more cost to whirlpool.


At last, other manufacturers also may not be free from defects / design deficiencies, but analyse, compare & take a purchase decision.


Any observations of readers are welcome.


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