Apr 12, 2015 01:15 PM
82741 Views
Well we got this 1 Ton Vertis Elite in 2008 from Viveks, Chennai. We prefer Voltas because we have been using Voltas Windows 1.5T AC from 2002.
The AC order was good, got at normal price from viveks and all the installation was hassle free. I got a free double booster for this AC. The Double booster was given under the request of the Viveks professional and thats wer the problem Started after 3 yrs. Now the AC gives up Starting problem sometimes and shows E1 error. Which actually means low voltage. Well actually Vertis Elite is a 3 star product and is designed to start-up and work under low voltages, but this double booster does nothing and the fails to start the AV during low voltages in the summer.
I Asked them to look into this problem, but the service guys never give a resolution and only say "Sir, we only clean up the AC and wont look at technical problem". And when asked about tech guys, they blabber.
Recently, its Remote too went dead. And when I asked them about a replacement, They said "Sir, I wont be available" and "U have to buy a duplicate product from Electronic shop all by yourself"!
Now I am stuck between these guys.
Pros -
1) AC gives good cooling for a normal room. And gives immediate cooling.
2) Operation is very easy and is user Friendly.
3) Cleaning the outer mesh is very easy and can be done by anyone or ourselves.
4) Low maintenance period and cost.
5) Good built Product and available at nominal pricing.
Cons -
1) Worst after service from Voltas.
2) They dont positively resolve the technical problems of the AC.
3) Sometimes some of the Service guys are little rude.
Overall, Voltas AC are the best in class and best product suitable for India temperatures but worst after sales Service.
