Jun 05, 2012 10:21 AM
12244 Views
I have a Vodafone 3G data card (9739095642) which I purchased from a Vodafone sales person sitting iGATE Bangalore by paying Rs.1500 in January 2012 for the device plus two month of internet service.Right from the beginning I have been having issues with connectivity.I have been able to use this data card only in the month of January and not after that due to technical issues.I had once called the call centre in January to inform the same and I now understand that the CSR did not capture this complaint based on what Vodafone is now telling me.Also I received a welcome call from Vodafone and during this call as well I had mentioned that I'm unable to use their data card and the CSR told me that somebody from the Networks team will get back to me and no body did.
Also I had initimated the Vodafone sales person sitting at iGATE that I'm unable to use the data card but no body bothered.After witnessing this kind of a customer service attitude I gained enough confidence that Vodafone is not interested in helping me.Now Vodafone has been sending me reminder e-mails and calling me repeatedly to pay the outstanding amount which is now Rs2000+ which apparently is for bills generated from march onwards of this year.I once received an e-mail from Vodafone asking me to pay the amount and I responded that I can not pay the bill citing the above story and that I could never use their services properly after January.
After responding to this e-mail I get a call from Vodafone where I told them that if they wish to have me as their customer, they could waive off the amount and convert me to a pre-paid customer and I shall switch to post-paid once I have enough confidence in the services.To this the lady responds saying we can waive off the amount if you promise to be a post-paid customer.To this I said you can not threaten me this way.Now somebody else from the Nodal team writes e-mails to me saying since there is no complaint from your side please pay the amount.I wish to let TRAI and Vodafone know that I can not be held responsible if the Vodafone CSRs do not capture my complaint on their systems.All that I can do is complain but not get into the Vodafone database and register the complaint.I need to get this amount waived off and get out of Vodafone.
In fact, I have another Vodafone number as well which I wish to move to another operator looking at the I'm being cheated by Vodafone.This is one company where no body takes accountability.People will promise you that they will get back to you and will never.I was told this by the nodal team and also by a guy in the Vodafone store a Brookefiels (Whitefield, Bangalore) but nobody ever does.They will call you 10 times to ask you for money but not even once to offer any service. A multinational in India which SUCKS.I would never recommend Vodafone to anybody.
I would rather suggest people go for Airtel 3G data cards.
