Apr 30, 2012 08:59 PM
13131 Views
(Updated May 02, 2012 06:38 PM)
I got connection of 3G (9047016056) with Rs.850 plan with a credit limit of Rs.6200? (Because I used 4 post paid gsm & 1 data card, I was considered as special customer & allowed this credit limit). I used 1.5 gb for my ordinary use and I wanted to download a film (Great Expectation - an oscar award winning film taken in 1946). After 3GB usage (my Free usage), I was disconnected with a msg. I tried to continue thinking that I will be stopped on my credit limit. I was stopped at 6GB total usage which was my credit limit and I was not informed about this info. But VODAFONE in its record has a detail that it has sent one sms to me. After 7 hours, without knowing that I have reached my credit limit, I tried once again on a SUNDAY.
My download continued to download 9GB at a stretch (my total film's size itself is 7GB) and the connection was cut without completing the download???. I got bill raised for my number to the tune of Rs.1, 57, 609.10 for a download of approximately 15 GB. (upto 3GB free, upto 6GB credit limit) and after discounts, the final bill raised was Rs.29, 303.89. When I asked why my internet connection was not disconnected on reaching my credit limits, I was told lots of cocks and bull stories that
(1) the usage of internet connection is not as simple we think and all downloads will go to Vodafone server and then download will start. I doubt that double the usage of customer will be charged,
(2) it was Sunday and server will not cut,
(3) being special customer (boon or ban), the connection was not interrupted,
(4) the server will calculate the usage once in 4 hours and my laptop sucked first 6 GB on 2days time and 9 GB usage all on a sudden within 4 hours (Like steeling water from corporation connection using motor),
(5) it is a software mistake,
(6) Vodafone has applied to government and government has not sanctioned the plan resulting in non stop of internet connection on credit limit and
(7) one customer has put a case for stopping internet connection on reaching his credit limit with a note that when he is prepared to pay, why the company interrupted the connection.
Net result, I had to pay the entire amount on the note that the connection was used.
This raises many questions :
(1) At the time of purchase, the rate for extra usage after free usage of 3GB was told 10 naya-paise for 10 kb, . A sum of Rs.10000 per GB will be calculated.
(2) Later on seeing the bill, 2 naya-paise for 10 kb was charged and the balance was given as discount. My service tax alone came to Rs.3223.53. Net charge per extra GB is Rs.2000. If this amount is on advertisement paper, I hope nobody will prefer to have 3G data card.
(3) The option to the customer whether he wants to cut on credit limit or not was not given to the customer.
(4) when a customer prefers to go to put case, he is answarable for the balance amount and penalty for late payment also
(5) No option is given to the customer to pay the amount on protest.
(6) The customer care support is very poor.
This is a bad experience. I paid the amount and surrendered the connection
GANAPATHI SUBRAMANIAN
