MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
MouthShut Logo
Upload Photo
Vishal Mega Mart - Delhi Image

MouthShut Score

35%
1.98 

Parking:

Ambience:

Store Range:

Value for Money:

Narela Delhi 110040, DL

91-124-2577085

×

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address



Contact Number

Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

JC Penny to Vishal Mega Mart
Apr 15, 2006 09:19 PM 17438 Views
(Updated Apr 15, 2006 09:19 PM)

Parking:

Ambience:

Store Range:

Value for Money:

Needless to say that India today is trying to ape American business ideologies and this Mall business is no exception. Though, Malls in India are still struggling to woo the customers and spending a lot on Advertising and Marketing. But, in my personal opinion, sir you all are wasting your monies if you can not compliment it with equally good customer service.


Before I state my grievance, I must tell you the general scene at your Mall at Mathura Road. A customer walks in and gets in you furniture floors, he will see a couple of guys from Vishal sitting on the chairs, chatting idly. Even they see a customer walking in and trying to find the things, they won’t even budge from their chairs and say a courteous “HOW CAN I HELP YOU SIR” (I think with my experience all over the world, I have seen them at least greeting you or been eager to help you BUY something) then you HUNT and see what u want to buy and walk up to those sales personnel asking “well can someone help me with this thing I want to buy. More often than not you will hear, the guy who looks after the department will be coming shortly. Then you wait. I think any business planner of a service industry will not agree to this kind of a business plan.


Now, let me share my today’s experience. I walk into VISHAL to buy some bed covers, kitchen items and a high back chair for my study. I go to second floor I find some chairs there and I ask the guy, “Does VISHAL carry high back chairs? The person replied “sir, we do, you will find them on the top floor.” I said O.K.


Before I narrate the incident, verbatim, I must tell you that I do not have any malafide intentions or grudges against any person. My complain is against the in competency of VISHAL and I wanted it to bring it to your kind notice, so, I do not have any reasons to lie or falsify the statements. I won’t be mentioning any names for the same purpose.


I reach the top floor and I see this salesman and his colleague from my previous visitations. I ask him to show me the high back chairs. Without any greetings he says, “Haan mein pahchanta hoon apko, aap aye to kai baar, par aajtak kuch kharida nahi”.


I : “ bhaiya main spring wale gadde ke liye kai baar aya, apke pass they nahin, par jab finally pata laga ki Saturday Sunday tak ayenge to maine pichley Sunday khareed liye.


Salesman : “ aji kahan khareede apne.” ( I am supposed to prove it to him???)


I : “ bhaiya neeche chalo, vahin apke superviser kitable ke pass pade they, unhin se liye, kaho to puchva doon.”


Salesman : “ Are!! Wo to lag hai, ussey lene ka matlab hamse lena thori hua.”


I: “ kyon, wo Vishal ka hissa nahin hai kya”.


Salesperson : “ Nahin wo alag hai, humse koi matlab nahin hai.”


I sat down on one chair and asked him the price for the same, he sat down to see the bar code and said Rs11,390/-


I told my friend who was with me that it’s a bit out of budget lets check the other one.


I sat down on the next chair, which was shoulder high. I was discussing the quality of leather and bent down to check the price and the price turned out be same as the high back one. I turned around to my friend and said, if I have to spend the same amount I should buy the first one, I might have to wait, but if I get Reliance IPO I will immediately buy it…………………… THAT’S IT, the guy said “ YOU CAN NOT SIT THERE IF YOU ARE NOT GOING TO BUY IT”.


I said,” look I am deciding, so that I do not have to waste time once I am decided and if I am going to spend RS 11,000/- to buy one chair, do I have not right to check the comfort level by sitting on it for 4-5 minutes, to see if its really comfortable.


Salesman : “ AAP UTHATE HAIN YA MAIN MANAGER KO BULAON”


That blew my lid. I told him I am sitting here you go and get the manager. I did not see him but someone from the security came up, I told him I am not trying to create a problem, I am waiting for the guy.


The security guy said, Sir, I know you are educated and do not want to create trouble. I got up and he told me he will meet me at the lower floor. I asked the security guy and the supervisor who sold me the mattresses to give me atleast someone who will listen to my problem or give me VP Marketing’s e mail ID, to attend to the problem. They said you will get it at the reception. At the reception, there are no customer service- contact numbers given. That clearly means that VISHAL MEGA MART has no intentions to keep a quality control. They finally gave me a card and told me, they are not aware of any VP, but you contact the corporate office. I asked them, who should I see in corporate office, they told me if you want, you can get in touch with Mr. R.C. Aggarwal, he’s the M.D. ( I hope that’s some help)


My only plea is, PLEASE TRAIN YOUR SALESMEN TO BE COURTEOUS AND DO NOT TAKE PERSONAL SALES AS THE ONLY SALES BY VISHAL. CREATE SOME TEAM SPIRIT.


Last but not the least, I know it doesn’t makes a difference to VISHAL MEGA MART to loose a small customer, but I am sure with competition around and attitude at VISHAL, IT WILL IN THE LONG RUN.


Upload Photo

Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Comment on this review

Read All Reviews

YOUR RATING ON

Vishal Mega Mart - Delhi
1
2
3
4
5
X