Dec 04, 2006 11:11 AM
11934 Views
I had visited their outlet in Bangalore and have the following points to share.
The variety is large but not necessiarly good, the staff is very poorly trained in customer care. I found that the discounted items are those offered by the manufacturers in other stores as well. I found the crowd typically North Indian dominated, with Hindi the only language being spoken. The billing counter should have been better planned. This kind of store must have a walk through counters rather then a deadend counter type. There is no proper discipline at the counter and no proper queue control. In general it takes a good 10 minutes to get a billing done. This is quite a long time to spend at the billing counter. The objective of this kind of store is not forthcoming, I don't think I will visit this place for shopping as it is not a differentiator nor a class in its segment. Perhaps the management should understand the customer better.
