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Vishal Mega Mart - Delhi Image

MouthShut Score

36%
1.95 

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Narela Delhi 110040, DL

91-124-2577085

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Avoid it by all means. Worse Shopping experience.
Dec 21, 2006 07:10 PM 14825 Views

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"Aisa koi nahi jo bechey humse accha, humse sasta!" is what Vishal's tag line is. Well, my experience says Vishal Mega Mart is a disaster in more ways than one. (not that most of you will disagree, I guess!)


I was never even curious about the Vishal Stores previously, I was happy with other places in Gurgaon. But now, being the nearest supermarket it became unavoidable eventually(since I moved to Delhi). It gave me (twice!!) the worse shopping experience of my life and is still without doubt the most dreadful supermarket I have ever shopped in.


I visited the Sarita Vihar store recently. Let me try to put my experience in points for you:


--Low quality products


--WORSE customer service


--Unreasonable rules


--Irratic and RUDE management


--NO (absolutely NO) administration


--Highly unorganized


For buying things from various sections (ladies, toys, books), you have to stand in loooooong and unorganized queues. (I had to stand in one for a Rs.17 item, for 20 min.IMAGIN!!). You also have to check your receipts on a regular basis because of overcharging (Yes, it happened to me!!) and try and find management when you have a complaint and they vanish into thin air. Having the trolley/basket system, you will like to take help of one of those, but let me warn you- you might get stuck in the narrow rows with those things!! There is no proper markings/directions in the store, so there are chances you will never find what you are looking for. The staff is outrightly rude, seems like they are paid to keep shopper off!! (smirk!!)


CRAZY is the word for the guys out there.


Finally, after standing in those consuming queues, when you reach the cashier, you will want to die to find that his credit/debit card machine NEVER (without an exception!) works. After completing this round of silly affairs, you are relieved to escape from the store, but hang on. The guy (RUDE guy) on the doors will take forever to check your bills (hey, did u keep all he various bills from all the various sections secure with you?). He will take out all your stuff from the polybags and investigate them ALL. By that time, I assure, you will be ready to drop it right there and run for help!!


gggrrr I hate VIshal Mega Mart!!


Vishal already manages 46 showrooms in 34 cities. It is said to open 10 more stores across the country and is eyeing Rs 275-crore sales turnover in the current fiscal, after having established its presence nationwide. The projected turnover for this fiscal is Rs 275 crore. (Really?) Leaves me zapped.


For those who find me highly negative and judgmental in this review, pleaseeeeeeeee walk in the gates of the store and you'll know.


I am surprized to find that this Indian Supermarket Chain that has surely forgotten the 1st policy of retailing - "consumer satisfaction". God help them!


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