Oct 06, 2013 10:23 PM
9879 Views
This is a negative feedback about very humiliating behavior from Vishal Mega mart staff @ Sec 31 Faridabad, harayana.
Today, we went to Vishal mega mart-Prestine Mall, sector 31, Faridabad (Haryana). After shopping when I was paying my bills, my sons sipper was kept in the basket. The Vishal Megamart guy asked me about it but when I was paying my bills he just took it away. After billing, when I looked for it and asked him, he told me that he is unaware of it. I then requested him to look for it. He told me they cannot and mentioned me to check myself in the customers trolley. I did that and it took about 15 minutes for two of us to go through the whole store.
We then requested them to announce it, they told us, they cannot and told me that he would bring a mike and I announce about it myself.
I agreed to it also but then they tried to tell me it will also not help and I am wasting my time as someone may have taken it away. I asked the guard and he told me he has not seen any such bottle going out. I kept requesting them to announce then but they kept telling me that it will not help. He told me, he will not bring the mike and I can shout, if I want to. I then started announcing aloud and they asked me not to do so. I told him to bring the mike and they refused and asked me to go to police station and report to them about me loosing Rs 50 sipper(the vishal mega mart staff at the gate Mr Dutta and others then laughed aloud). I then got angry and asked them to bring the mike and stop making fool and fun of me.
After almost half an hour of the Vishal mega mart staffs making fun of me, I started shouting on them to bring the mike as I want to make an announcement at any cost. One of the Vishal Mega mart guy(Mr Dutta) then asked me to stop shouting and took out the sipper from a basket kept behind him at the gate itself and handed it over to me and started laughing aloud and telling customers at the gate that I am shouting for this Rs 50 bottle. The other vishal mega mart employee made fun by saying that Mr Dutta must be taking it for his kid and again all the vishal mega mart employee at the gate then laughed aloud and told me " chal de di na teri bottle ab chal nikal le". I told him this is not the way to talk to the customers and My wife then told them that we would complain this to the management, customer care of vishal mega mart store.
The vishal mega mart employee then replied "yahan to aise hi chalta hai, aana hai to aao. Jyada ho to management kya thane ja kar shikayat kar do". Then one of the customer at the gate itself told me that it is a regular scene here and wrong billing and such instances are regular here. Many people have stopped coming to vishal and rather prefer nearby Easyday store. We then left the store talking our belongings and the sipper stolen by the vishal mega mart store employee.
This is very humiliating as I am with my family and some of the customers even told me to not to argue with them as they have behaved in similar manner to other customers also
