MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
MouthShut Logo
Upload Photo
Vietnam Airlines Image

MouthShut Score

36%
2 

Check-in Counter:

Staff:

Seating Space:

Punctuality:

×

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address



Contact Number

Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

London United Kingdom
I will never fly Vietnam Arilines again
Apr 04, 2012 05:54 AM 11494 Views

Check-in Counter:

Staff:

Seating Space:

Punctuality:

I will never fly Vietnam Airlines again. Yesterday, 31st March 2012, I was scheduled to depart Paris  for Ho Chi Minh City on a 23:20 flight (Vietnam Airlines flight 2106.  I booked my return trip through ebookers.com.


Only upon arriving at the airport, 4 hours prior to departure, I learned the flight had been cancelled.  I  was told this was due to weather, although other flights to the area  with other airlines were not cancelled, and family in Vietnam informed me  there were no severe weather issues on 31st March. I went about trying to find an alternate flight, and after 2 hours, I  was informed I was booked on a 13:10 pm flight the following day, 1st  April. This required staying an extra night in Paris.  I was unable to  secure a room through customer service at the airport, so booked a hotel  myself.


Upon returning to the airport earlier today, I was informed in fact I  was only on standby for the 13:10 flight to Ho Chi Minh City.  This  flight was full, so I did not secure a seat.  I am now confirmed for  this evening's flight, leaving at 23:20.  I can only hope this flight is  not cancelled as well.  It total I will have spent 15 hours at the  airport as a result of this flight cancellation.


After speaking to a very helpful customer service representative at  ebookers, I learned that ebookers was never informed that the flight was  cancelled, and this is why I did not receive a call or email about the  flight cancellation. Even now, 14 hours after the flight was meant to  depart, ebookers has not been informed of the cancellation. I cannot  understand how any business is run this way.


How can you cancel a  flight (for no apparent reason) and not inform online booking agencies?


Upload Photo

Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Comment on this review

Read All Reviews

YOUR RATING ON

Vietnam Airlines
1
2
3
4
5
X