Aug 10, 2013 05:34 AM
18852 Views
(Updated Aug 10, 2013 05:34 AM)
Sure the selection is great, and the price is appropriate, but if you never receive the item you paid for, it's a rip off. Those of you who gave a good review to them are either working for them or got lucky. Let me explain: I had ordered a salwar kameez and two sets of earrings for eid. The salwar kameez and one set of earrings along with the two free gifts for purchasing the item had come within the time they had estimated. But seeing as I didn't receive the third item I contacted an agent through live chat.
At first he was very helpful and looked up the problem and told me it would be here within another 7-15 day. After that amount of time, as I did not receive anything from them, I went back and asked about it again to which they said it had been delivered. They notified me again that they will notify me within 24 hours about the status of the product.
Two and a half days later I receive an email saying it's been shipped, along with a tracking number. I look it up and realize that this was the first package I've received. I speak to them on live chat again explaining that even though I have received a package from them, it did not contain all the items I had ordered. There was no damage to the box when I had received it so this has to be something they missed.They simply said its been shipped and closed the chat.
So since a week through live chat lead me no where, I decided to write an email complaint and then even called them. They picked up after half an hour and again I told them my problem and they said they would get back to me through an email within 24 hours. I received another email about 3 days later saying the same thing, that my package had been delivered and gave me the same tracking number. I call back and this time i'm aware of the slightly humorous tone from the agent. And again he let me know that they will get back to me through email within 24-72 hours.
So it is now after Eid and I'm still waiting for the product, and let me just say, that out of the products I have received, the earrings were great, the salwar kameez looked slightly off than the picture but good enough, but as this was my first time shopping at Utsav, If I never get the item, I will never shop here again.
I DO NOT RECOMMEND THIS SITE. if you want to risk it, go ahead. I wish you luck and hope you don't experience the same thing, but considering other people have been ripped off by them before, I surely wont be their last unsuspecting victim. BEWARE
