Nov 09, 2013 02:18 AM
18549 Views
Dealing with Utsav is a nightmare, whatever you do stay AWAY from Utsav Fashion. I made the mistake of ordering a SAREE from this place not once, but TWICE in hopes that perhaps the first experience with them was unlucky.
Both times I ordered with them they claim to having some kind of problem with the order to which continually delays the whole process of receiving your order. Throughout the order they will give you empty promises that you will receive your order, even claiming that the only thing delaying the order is shipping but the truth of the matter is THEY HAVEN'T EVEN DONE YOUR ORDER!
Do not let them fool you, they do not care about how badly you need your order(in my case to go to a wedding). They decided to conveniently tell me a week before the event that they cannot complete the order and that they are issuing a refund(mind you, I placed my order TWO MONTHS before I needed it), yes that is indeed how long they will mindlessly delay your order before ultimately screwing you over.
Not to mention they refuse to refund the transfer fee of$8 for doing an international transaction, not even offering store credit or anything of the store for the huge inconveniences they make you go through.
The support is terrible as well, the people you speak to don't know anything and will frustrate you to the point that you either hang up or disconnect from the chat, giving completely irrelevant responses to your questions and concerns.
Please, it is clear to see from their other reviews that this is a business that you do not want to deal with. They do not deserve to be in business and certainly don't deserve your hard earned money so do not allow them the chance to screw you over just as they do everything.
This company is a parasite that does not go away until they screw you as much as the situation allows.
