Jul 31, 2013 05:53 AM
17963 Views
So the great 5 star reviews are from Utsav themselves. For the customs fees, they are not responsible for that. If you don't like it, don't import.
I paid heavy fees too (order was $148-fees $70). But my order was horrible. Let me explain:
3 months ago I ordered two suits to try out their service. I'm getting married in 1 year and wanted to start looking for sarees and suits online since they have a huge attractive selection. I ordered two medium priced cotton lawn suits to start with.
The good: It was decent cotton quality, nothing special. The dupattas were nice. Fitted me well.
The bad: Stitching was just awful. The first suit didn't look like the picture, the collar didn't have the embellishment of the picture and the border was cheap beige and not gold colored.
The stitching of both suits was indeed custom to my measurements but it was made too wide on the waist & make it look like an auntie suit.
My 2nd suit is not wearable: The front was completely crooked and the threat was so tightly stitched the whole front was bundled up which caused random pleads going under my armpits.
The front also featured a ballpoint stripe in the middle of the chest, how is that even possible (??!) Utsav's response "Our quality control must have missed that". Really? Their was so much wrong with the suit it looked like it was sewn together by a 5 year old.
Complained right away and the customer service as great: they got back to me quickly, friendly, they handled it fast. It takes an big effort though.
Sending pics of the damage, dealing with a different person every time. But, really their customer service people were very nice.
How ever they couldn't solve their biggest problem: they sell a crummy product and skimp on experienced sewing staff and petty stuff like ribbon and embroidery. Maybe because I live in Canada they feel I'm too NRI to notice.
In the end they reimbursed me $12 for each suit to have it restitched and paid for the customs fees. Useless since I live in Canada and for that you can't even have it dry cleaned. I was so tired of dealing with Utsav I took it and just let it be.
Utsav is run by idiots. This wouldn't happen to my business; let me show you the math: Just because they took shortcuts on the stitching and saved themselves $5 on material they missed out on my entire wedding order (which in Canada is at $3500 now and we're not even half way yet).
Particularly for the foreign market they could make a buck load of money since there is not a large selection and it's expensive. I will never order from them again.
