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17%
1.72 

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Worst after sales service and customer care
Jun 09, 2012 11:44 PM 11323 Views

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I bought Usha food processor 2663 through a local dealer in Haldwani, Uttarakhand last year around Diwali.


I broke the FP lid and centrifugal assembly accidentally and called up customer care. It was the first week of April 2012. After 7 days I got to know that they have closed my complaint without my consent. There were no follow ups. Complaint no - C12040401156


I was forced to lodge a new complaint but then again no follow ups and nobody showed up with replacement. After my several calls , a rude, old technician came to my house, just to have hot arguments inside our house and then left, also threatened us by saying "you do not know me" The only part he brought was old looking and I did not accept it. I have taken pictures of the faulty part and the part he brought as a proof.


Now, I lodged a new complaint (C12042602147) giving a new address in Delhi. A technician came after several calls, saw the faulty parts and promised he will be back in 7 days. It was around May first week and since then I've been calling calling and calling again but for no avail.


I just can't use my new food processor and already 2 and half months passed and no response from the company.


When we buy the product, the after sales service charges are also included in the product. If they are not, the company should clearly mention that they will not entertain any request for spare parts or such request so that the end user like me can make the wise decision before buying such products.


I am all set to go to consumer court and would like to tell any potential buyer to never opt for USHA products. Better buy a brand which offers good after sales service but not at all USHA.


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