Jan 11, 2012 12:41 PM
13550 Views
Recently, on 3 December 2011 from SPAR, Inorbit Mall, Pune-411006, we purchased USHA FOOD Processor FP 2663. Before apply for demo I try to use it for making coconut chutney. For that we try to use Shredding
Blade. As per demo CD as well as manual provided with the product, food processor suppose to crush the coconut but that was full disaster and then I try to crash almonds with the Shredding Blade but it was also not working.
Then I ask for demo, one technician came to me but he is ready to give only dry demo not live demo. As per USHA norms they only give dry demo, which means the technician only shows how to start the processor as well as how to fixed difference blades that's all. So I ask to the technician I don't want this type of demo, but
without demo also he want me to sign on the receipt. I refused to sign then he make a call to his boss he also ask me same but as I did not sign what they people want he talk with me very brutally ans say "Not when your complaints come we will see you and treat you accordingly".
After this I one more file a demo request after discussion with USHA call center, on 20 December 2011, after waiting for one week I call to call center then I come to know even without my knowledge they close it. Then I one more time file a demo request on 31 December 2011. But till now that is not solve. Mean while I call to USHA call center six to seven time and every time I got the answer by tomorrow it will fixed, but it never happened. I also talk to call center manager but then also till now nothing solve. I also talk to SPAR market help line for replacement of this food processor they told there is no replacement policy for electronic goods. So Now I don't know how to processed.
