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50%
2.51 

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1800-22-2244

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Worst Ibanking Team
Nov 04, 2016 10:01 PM 4467 Views (via Mobile)
(Updated Nov 04, 2016 10:34 PM)

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I maintained my accounts in this bank for 26 years. I faced multiple issues which were never resolved. I am citing most recent issue encountered with net banking. I am receiving OTP several minutes later. Wait, wait and wait. In the mean time, the session expires. With extreme difficulty I can make some of the internet transactions due to extreme delay in OTP receipt. I pursued the issue through email including Chief Grievance Officer. It was frustrating to realize that ibanking team of this bank could not comprehend the issue despite multiple emails. A team of idiots and morons. They said: OTP mil to raha he. The delay component was neither comprehended nor resolved. Even this team advised me to change handset. No one turned up to call me and clarify the issue. Pata nhi kis dhun me net banking kar rhe hn. I wrote to many high profile officers of this bank, sadly none could turn up to help me out.


Not only that some of NEFT transactions are getting cleared even without OTP. The platform of UBI has become insecure and erratic for me. No NEFT should be allowed without OTP, when I reported this issue to Union Bank, no response was received.


I am now scared with this bank, may be some fraud or scandal may come up as I am guessing given the erratic and inconsistent pattern in net banking, at least for me.


Finally, I had to decide to migrate to other bank and opened the account in other bank.


Can't imagine such a poor handling of customer having salary account. Bhagwan hi bachaye aise bank se. A Ganda_Bank, Moron_People.


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