Aug 31, 2008 11:59 AM
12560 Views
Think twice before you buy any Ultrafresh chimney. My parents were fooled to buy two chimneys by a trickster sales man of Ultrafresh, Keshava Rao, one for each of my apartment, in Nov 06. This sales man, now has become a Manager after duping a lot of innocent buyers, in Kolkata is not reachable. Either his mobile rings (and he does not pick up) or is switched off.
The performance of the chimney, Tulsi make (their prime brand), is abysmal. From day one it has not performed and our kitchen is always swathed in oil. Oil drips on the hob below. The suction power is zero. Repeated complains have fallen into deaf ears. Mail to their customercare in Delhi has yielded no result. AMC is not honoured. After repeated follow-up a person who is no better than a fitter came and found no problem and no answer to the non-performance. The Company does not have a qualified technician.
The chimney has now stopped working for the last 10 days. A complain was lodged on 22/08 and a fitter came on 28/08 and diagnosed as failed motor which needed replacement. He confirmed it would take 7 days to get motor replaced that too after we speak to Keshava Rao. For the last 3 days we have been trying to get thru to Rao on his mobile but are not able to do so.
My advice – DO NOT BUY A ULTRA FRESH PRODUCT. DO NOT ENTERTAIN KESHAVA RAO. HE IS A CHEAT.
