I booked two tickets for my fiance and myself today to a flight from Manila to New York. Two hours later I  received a call from Embassy that her visa will not be ready for the time of the flight.
I called Travelocity right away and asked them  to cancel the booking.

Well 4 hours is a long time when money is involved. They told me there is nothing they can do and tickets are non refundable non exchangeable and basically they don’t care whether I will fly or not since my card was already charged. I’m not a rich person and 1400 makes a difference. So now I wonder how they are still doing with their business. If you are about to buy a ticket from Travelocity, please do yourself a favor, DON’T.

Just call an airline directly at least they will disclose all the fine print with you.As of myself I will never use Travelocity again, considering that I’m flying every year they have just lost a lot of money, much more than they made with this booking.

The only way to punish this kind of behavior is to take your business to another vendor, there is plenty around.