Airline booking - messed up twice in 2 daysProduct/Service: airline booking
9/22/2007

Hi!

For everyone who is attempting to use travelocity.com webpage to book flights. avoid it - if you don’t want disappointment.



Yesterday (9/21/07) I tried to book round trip from JFK to RIX
(airport) with 2 stops (Island, Reykjavik and Sweden) - well, the
system before confirming had all correct info, but once I press submit,
the "Surprise" appeared. Return trip - i somehow magically would have
to start from Sweden ( instead of RIX-to sweden) then to Island and
JFK, but hello - i arrived in RIX and this part of trip was scheduled
last - how the heck i was suppose to get to sweden? okay with intense
talking, being place on the hold - the customer rep offered to change
it - but for a charge.


But it was not my problem that their system put my departure flight
from different city and country. At the end - customer rep called and
said he had canceled the ticket, so I can go ahead and make a new
booking and everything should be okay. OH yeah - for real.


It wasn’t yet over. So a day later. I decided that the price range
from JFK was not okay and switched airports to BDL but destination
still is RIX.
well, i booked it - and in an hour I get a call from customer
representative - that unfortunately they do not have agreement with one
of the airlines they showed in the booking confirmation - so this
booking wasn’t valid. So again - I have no ticket just hassle.


Why do TRAVELOCITY.com put connection options if they DO NOT have agreement and CAN NOT provide the ticket for it?

It is obviously misleading of their customers. Well, i give them
chance twice - they screwed it seriously - so DO NOT DO business with
them.



Regards,