Last week I booked my trip on the travelocity website. The trip included a return air ticket from Toronto-Boston and a 13 day stay at the Sheraton Colonial. The trip was charged to my Visa credit card

but I never received any confirmation. On my enquiry I was informed that Travelocity has no record of my trip in its system. I gave them my credit card transaction number as well as my trip details.

I sent over 20 emails to practically everyone at Travelocity over a 2 day period. I was asked for my credit card number, my transaction confirmation number and my trip details over and over AND OVER again. End Result - we cannot help you.

The Travelocity Guarantee and the Travelocity Bill of rights are all total BS as no one at travelocity has the authority to help you, MUCH LESS THE WILL OR THE INTENT.

I am stuck in Toronto and just do not know how to get to Boston and stay there for 13 days with most economy hotels gone and flights booked and my money stuck with Travelocity.

PLEASE BE AWARE OF THE WORST CUSTOMER SERVICE ON THE PLANET.