Dec 04, 2012 11:19 AM
59053 Views
Vehicle History
Purchase Date / Sale Dealer / Dealer: 29.06.2012 / MU04A / Millennium Toyota, Thane
Series / Model Code / VIN / Reg No.: ETIOS / NUK15R-AEMNXX / MBJB4ZBT500027745 / MH04FR374
Pathetic Experience with Toyota
The experiences for the last ONE month have surpassed the enjoyable experience of owing a Toyota Etios.
With a bad luck, my Car met with a small accident within a month of purchase where in a Ford Fiesta hit my car from behind & my boot was damaged. Surprisingly there was NO Damage to the Ford.
Toyota’s Q Service Mantras have been on test. Below is a brief of my experience for the last ONE month.
- Free 24x7 Roadside assistance: 2½ Hour wait & watch.
I was excited to know that this service is available with the Toyota brand. It was put to test on 23.10.2012 on my way to Mahabaleshwar(Diwali Holidays) along with my Family. The accident had occurred in Turbhe, Navi Mumbai about 20 Kms from my Residence.
As soon the accident occurred, I called the Toll Free No. for assistance at 8.00 PM. I was given a very good response initially & was informed that a Tow Vehicle is on its way & the free Taxi service will reach within 45 mins. The Tow Vehicle surely did reach by 9.00 PM. We now checked on the Taxi & were informed that the Call Centre has lost his mobile no. Frantic calling to the Call Centre continued until 9.30 PM wherein we were again informed that the Taxi will reach within 20 min & his no will be given in 10 min. Finally got the Taxi drivers no by 9.45 PM. On calling the driver, he informed that he has just left Santacruz, which is another 30 Kms. from the point of accident. So he will not reach before 11 PM as it takes at least 1 Hr.
So finally we booked a Radio Taxi & left the accident spot to our residence at 10.30 PM. It was a
Some suggestions:
a. The Call Centre can surely use Free Google Maps to locate the rough point of accident.
b. Based on the location they can surely use the services of a nearby private taxi operator.
c. In all major Metro’s, there is a very good network of Radio Cabs, which can be tied up with.
- Quick Vehicle Service
We continued our journey to Mahabaleshwar in a friend’s car the next day. We waited for a phone call from the Service Station about the whereabouts of the car. However, No one called to our surprise. Finally, I had to make the call on 26.10.2012 & sought an appointment on my way back for 27.10.2012.
Finally did all the formalities towards the processing of the Insurance claim. Agony starts here. It is surprising to note that I was informed that all the parts would be changed. I was not aware that parts changing(as they were available) take over a month.
It has been over a month that my vehicle was at the service station. Again here I have not received more than 2-3 calls from the Service In charge about the status of my vehicle. I must have called at least umpteen times to ascertain the status, which did not yield any result. It is only imagining that you cannot drive your new car on Diwali day.
The response from the team at the Service Station is the poorest I have received or seen from any dealer across all spectrums. They do not care for the sentiments & feelings of middle class car buyers. I felt like making a mistake on the purchase of Toyota Etios.
Finally I was promised my car on 30.11.2012 after a long long wait. I confirmed to the Service In charge that I would be reaching by 5.30 PM to pick up the vehicle. Since we were receiving the vehicle after a long time, my family came along with me, as we were to proceed to Shirdi. We reached at 5.35 PM & were now informed that the Car has gone for washing. This was the most pathetic response received from the Service in Charge wherein he was informed well in advance about the timings to make necessary arrangements. We left the Radio Cab & me & my family were waiting outside in the parking area for over 45 min for the vehicle to be washed. Again, no one from the Service Station asked us whether we would like to sit or have some water. It is surprising that they can turn a blind eye towards women & children standing for a long time.
- Toyota's Qualified Manpower
My car was finally delivered on 30.11.2012 at 6.30 PM. We had to wait for it to be washed. But was it Washed? Nope. I had signed all the documents to take delivery. The front mirror was dirty from inside with stains. It had to be cleaned again. Since it was night, we did not notice the interiors of the car. Morning comes & we find that the interiors are dirty with the greasy marks on the roof of the car which is unhygenic. I am surprised to note Quality of the Manpower deployed.
I am awaiting response from Toyota / Dealer to pick & drop my Car after a car wash, which is clean as per standards of Toyota.
