Loss of INR 3000.00. Review on Titan Sunglasses

I had purchased titan eye product worth INR 3100. Just within 3 weeks the product has malfunctioned. Titan is now refusing to replace the product. Their head of customtakeouter care -  says ’’’’Do Whatever You Can’’.

I could have very well purchased some cheap spectacles worth 750 rupees from any other optician. But I chose to spend almost four times the amount with a trust that I will get dependable product from Titan; but I was incorrect. They are now so rude to me and it is very sad to hear such a negative and unreasonable response from a person as senior as the head of customtakeouter service.

First two days the people in local showroom just refused to divulge any contact information of any of their seniors. Also, the customtakeouter care number is not in a working condition. It is so shocking. Why would I or anybody else buy such a costly product and then regret.

So shocking to hear such a response from such a reputed organization like the Tatas. Can some senior management personnel pls help me. Thanks - bharatnegandhi@gmail.com.