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Bad experience at Titan eye plus
Apr 13, 2010 02:26 PM 18382 Views

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We bought a simple spectacle frame from Titan Eye Plus and had the worst kind of customer treatment.


It was the Titan Eye Plus showroom on the Banjara Hills Road, opposite to City Center, in Hyderabad. We wanted to buy a spectacle frame for my father-in-law. We entered the showroom and started looking at the frames. After searching for sometime we found a suitable good looking frame which was Rs. 850. We were satisfied with this frame and asked the guy on the counter that we wanted this frame and also told him that we wanted glass lenses.


The guy on the counter, Mr. Noor, told that we can talk about the lenses after we get eye checkup done. So, we said we are ready now for the eye check. He told that the last appointment for the day is over and today it cannot be done and we will have to come tomorrow or later. We requested him a lot, but he told the optometrist asked them not to take anymore appointments and they cannot take. While we were still requesting and asking, the manager, Mr. Yogender, came and asked us what the problem was. We told him the situation. Then Mr. Yogender asked, Mr. Noor to go in and ask the optometrist if she can take another person. Then he went in and asked and the optometrist agreed. Until the manager Mr. Noor, he did not bother to find out whether the optometrist would take another appointment. While the eye check was being done, we did the payment for the frame and took the frame.


The eye check was done. After that we asked them that we wanted to see the lenses. They made us sit at the lenses desk and showed us plastic lenses. We told them that we don’t want plastic ones but we want glass ones. They then told us that the frame is not suitable for glass ones and we need to take plastic ones. We told them that they should have informed us that earlier when we were buying the frame that it was suitable only for plastic lenses and not glass ones. So, we said we don’t want plastic lenses and we want to exchange the frame for one which would suit glass lenses. They said that they cannot exchange it now as the payment is done. We told we just want to exchange it for something at a similar price. They told that it is not possible to exchange and told that the rules and conditions are on the back of the bill receipt, that there is no exchange and we should read that.


In all this the voice of Mr. Yogender was raised and he was arguing with us. We turned the bill and saw the back of it and there were not instructions or conditions or rules. When we pointed out that they brought a separate paper from the counter which had the rules and showed that to us. All this was ridiculous. First they never informed us that the frame was meant only for plastic lenses and when we asked for exchange, they did not agree for that too. At last all we could do was come out of the showroom with the frame we bought. Very poor and arrogant way of handling customers.


Any unbranded normal showroom in Koti, Hyderabad would have easily exchanged the frame bought.


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