Feb 13, 2017 05:02 PM
8371 Views
The tour was great and very well organized.
Our tour manager Padmini was very co operative and made sure that we enjoy our tour without any hazzards. In our tour she arranged around 8-10 cakes as an additional dessert for every member's bday or anniversary date on the trip. She is a very patient and a calm person who used to listen to all our requests and made sure thomas cook gets them implemented. Always before time and keep on encouraging parties in bus and keep the journey enteratining.
My experience with thomas cook has always been very good. . thats why I always choose thomas cook over any other company. Have been to south africs in 2011 and new zealand in 2014 before.
In our tour our helicopter tour on great ocen road got cancelled due to bad weather conditions. So thomas cook on our request arranged refund for half group and arranged an alternative of complementary blue mountain tour for remaining of us on oure request., which is very genuine of them to do so. Even one day they couldnt arrange a lunch in movie world, so the tour guide genuinely returned 20 dollars to every person for lunch! Which is really transparent. So I believe its easy and convenient to plan your tour with thomas cook.
Thomas cook even keeps on updating there tours a lot. Food quality and hotel stay is really good. All hotels are alwaysin city centre which is a thumbs up!
So just go blindly with thomas cook.you will be more than happy!:)
