I booked this package for my honeymoon trip and had a great tour experience.
The booking was made online and after advance payment they forwarded our case to my nearest Thomas cook branch I.e. salt lake PTI branch kolkata. That branch people were very helpful and co operated at every step.Specially Nilanjan from Visa and Srijita for pre tour formalities.I got my visa one month before the tour and process was smooth.If you follow as what Thomas cook advices you won't have any problem with visa.
I got my tickets and booking details 7 days before trip.
Also we missed our connecting flight to paris at Qatar .I immediately contacted Srijita and she informed to Europe tour manager about this delay and he came to pick us up at Paris at night.
Mr Sheldon was our tour manager and he is so cool and knowledgeable person.He made our trip a lifetime experience.If you can take care of your passport and money they close your eyes and let Thomas Cook do the rest.
Overall I shall definitely recommend this budget tour to Europe.
Few cons I would like to highlight that I found during pre tour
There is lack of ownership in ops team.You have to call them follow up and get things done on time.
There is a tendency to delegate.Always find an escalation email and cc him in all conversation.
The customer care is of no use once tour is booked.For any issues they say they will get back in 24 hour but they never do.Same for email.They never reply.