Apr 21, 2016 10:04 AM
15012 Views
I use to get continuous followup call till the time I did my first registration of 40, 000 INR with Thomas cook for Dubai trip for May 2016 .
The moment I did registration the total behavior of thomas cook guys got changed. They dont even pickup my call whenever I ask about the next step or my booking confirmation etc. They dont share any escalation matrix at the time of initial booking so that you can reach out to senior folks. I really faced too much trouble and even now in same situation as I am stuck with those guys by paying 40K amount.
I strongly suggest dont go blindly by the sales team of thomas cook. Once you do initial paymeny they dont even bother about your queries.