Mar 04, 2017 04:37 PM
10732 Views
(Updated Mar 04, 2017 04:32 PM)
We would like to start by thanking Ms. Sailee Samel & Mr. Kaushik Desai at the Thomas Cook, Fort(Mumbai) branch for their excellent handling of our tickets and visa formalities. Not only were they extremely polite and helpful but also prompt and skilled at handling all our queries. My husband and I travelled abroad after a break of almost 15 years, hence we were anxious and apprehensive about the arrangements and were concerned about how we would manage everything. However, our fears were put to rest immediately after meeting our tour manager, Ms. Neeta Moghe in Melbourne. Ms. Moghe came across as a very knowledgable, punctual, friendly, empathetic and kind manager. It was evident that she was extremely passionate about her job and her enthusiasm made our tour unforgettable! Her willingness to accommodate our special food requests, her skillful handling of such a diverse group of travelers and her friendly, outgoing demeanor gave us the confidence to start travelling abroad again. Ms. Moghe and Thomas Cook ensured that all our meals, hotel bookings, site visits were delivered as promised. We truly enjoyed the company of our fellow travelers from across the country and felt like we were one big extended family travelling together under the guidance of Ms. Moghe. We have decided to continue travelling abroad in tours operated by Thomas Cook India and hopefully AGAIN with Ms. Neeta Moghe!