MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
MouthShut Logo
Upload Photo
Thomas Cook India Image

MouthShut Score

59%
2.78 

Rates/Charges:

Customer Service:

Service Efficiency:

×

Upload your product photo

Supported file formats : jpg, png, and jpeg

Address



Contact Number

Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

Moranhat, India India
TCHS2102 Hongkong Surprise
Mar 03, 2017 12:44 PM 21963 Views (via Mobile)

Rates/Charges:

Customer Service:

Service Efficiency:

On 23-11-2016, I booked for "Extravagant Hong Kong 7N/8D(winter special)" and by 4-1-2017 I paid Rs 30000.00+Rs 87563+Rs 77575.00+Rs 77575.00= Rs 272713.00


But on 30-1-2017, I was informed that "Extravagant Hong Kong 7n/8d" tour got cancelled for lack of numbers and I was given the option of choosing "Hong Kong Surprise" package, which I did after a few days, and the cost of this package would be around Rs 204000.00. I was also told that the extra money that I paid will be refunded within 10 days. I got an email saying that only around Rs 46000 will be refunded. I came back from the vacation and it is 3rd March but I am still waiting for the refund.


The worst part is that when you book a Thomas cook vacation online some guy from Mumbai will call asking for the Rs amount and then he is gone, some other guy from Kolkata will call to collect the dollar amount then he is gone. After repeatedly calling them some other guy will email you the tickets and other travel documents just a day or two before the vacation starts. And if you call back the land line numbers from which they call they usually do not pick up or reply your email.


In may case they send me a travel document mentioning that I am supposed to wait at the arrival hall of the Hong Kong Airport, which I along with my wife and infant daughter did for more than three hours, but non one came to pick us up. Finally I had to catch a taxi(350 HKD) to the pier and catch another ferry(641 HKD) to Macau to reach the hotel. The people in the phone that booked my vacation were clueless that once you clear the immigration you cannot go back and catch the ferry to macau directly from the HK airport. It was terrible and my baby was hungry tired. Before leaving India I called the Mumbai guy and he did not pick up the phone so I called the 1800 number and I was still told to wait at the arrival hall of Hong Kong airport.


Upload Photo

Upload Photos


Upload photo files with .jpg, .png and .gif extensions. Image size per photo cannot exceed 10 MB


Comment on this review

Read All Reviews

YOUR RATING ON

Thomas Cook India
1
2
3
4
5
X