The Leela is perhaps the best hotel property in india but i am affraid the mumbai property leaves a lot  to be desired as in it fails in comparison to say its property in bangalore . the bangalore property wins hands down with its sheer space and grandeur the mumbai property can do much better if it increases its space , has a luxurious spa like the bangalore property and an even bigger swimming pool ,not to forget plunge pools like properties at the taj at every deluxe suite  and another major  inconvenience is that the property is very far from the heart of the city which makes commuting to the city long and exhausting and mumbai’s traffic does not help either   having said that i would want to say that the room that we were in was very good and the restaurants especially STELLA and the continental joint are very tastefully done allthough CITRUS could have been much bigger .
         Allthough our welcome was perfect. we had booked a deluxe suite and to our surprise we were upgraded to a junior presidential suite on arrival  subsequently when we did check in at the 8th floor the warrmth and the helpfulness of the staff left a lot to be desired , you see the first thing the staff needs to do is SMILE  and whenever i check in to a hotel and if i do not see the staff smile i then tend to think that either they are not happy to receive me or they are just plain BORED of their job. also, i would like some more energy and eagerness in your staff.
          i wish there were more safety lockers in the rooms preferrably electronic safety lockers and bigger ones at that.
        Our room reservation was done online and to my surprise i did get the best price even better than what my travel agent could get me .The hotel’s online reservation system and the prices (online) the best ,so A BIG THUMBS UP for that .
i had to call the hotel subsequently to inform your reservation staff of a few things that i would like and to my shock i found rucha online from reservations .she was cold,indifferent,lacked enthusiasm and did not offer me options  on her own and certainly did not ask me if i would like anything else infact when i asked her about the airport transfers and had speciafically requested for a BMW  for airport  pick-up and drop which when i saw online was complimentary for deluxe suites and she contradicted that by saying that it was on a chargable basis and later when i spoke to yogendra at the reception he said that would be taken care-off without any charge. now, how does a hotel explain such contradictions ?
yogendra by the way was very helpful i spoke to him twice on the phone and at both times he listened to me  intently and answered all my questions patiently and to my satisfaction even if i had repeated my questions. he did the best that he could your hotel needs more people like yogendra so  A BIG  THUMBS UP  for yogendra aswell.
            Advait received me really well and did the best that he could and had organised two cars but our return back to the airport while we were dropped was in one logan and not in a BMW  as promised.
             The  staff is very promt   perhaps ,way too prompt for my liking. NEHA  from the check-in made my arrival at our room A HORRIBLE NIGHTMARE . as soon as we checked in she pounced on us with the bill .i mean nobody is going to runaway with the hotel’s money and  also i had cleared all the bills duly 80% of which cleared on arrival ’coz NEHA insisted on me clearing the bill right then and there by pouncing on me and i thought we were there to relax i mean if there was an issue with our bill or our mode of payment i am sure she could have waited for me to  settle down instead she created a panic situation for me not just that she embarrased me in front of my whole family by pouncing on me with the bill.
              NEHA  is by far the WORST hotel employee i have met she is rude,lacks communication skills and needs a lesson in crisis management and quick . the next time i check in to Leela’s mumbai property which is HIGHLY UNLIKELY i do not want to see people like NEHA . she needs to be either expelled immediately or needs to go through proper training not just that her english is very poor and barely understandable and she does not have decision making skills and constantly relies on her manager to take decisions  .
i mean arent people normally supposed to settle their bills at the end when they check-out ? even if the hotel policy is different there is a way to deal with issues there are always better approaches/alternatives to an issue concerning a bill if one of my debit cards charged only for 80% of my room charges she could have suggested that i use my other card   or i could have used the same card to make a payment another day as i was there for 3 days i mean i was not running away anywhere .
also i have a special request to  all the five star hotels kindly settle issues concerning bills confidentially . kindly call the person who is settling the bill privately to settle his bill . this is a major issue and i want this to be sorted out NOW.
NEHA  and RUCHA  clearly spoilt my stay at the Leelas which otherwise could have been very good.
         The people at the guest services need to pick their phones after just one ring and should promptly act on the needs of the guests.
          My coffee was not served on time .i had to call a couple of times to get a single cup of coffee having said that the coffee in itself was pretty good infact the best south Indian coffees are served at the Leelas so keep the coffee coming ;)
         The replenishments were not made day to day we had to make do with whatever was available on our arrival in the mini-bar.
         The hotel property compared to its bangalore counterpart is miniature allthough the club floor is tastefully done
        The butlers at the citrus need to smile a lot more and need to be more prompt to the guests needs instead of arguing and whispering among themselves .
       I hope this review has given you guys enough info and would inturn help you make your own decision.

Price Range:	Very expensive
Ideal for:	No Comment