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Tata Indicom - Wait till eternity for it to work
Nov 20, 2007 10:00 AM 1995 Views

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My biggest mistake in life was to get a Tata Indicom Broadband connection. My name is Rajan and I work in an MNC in Bangalore. I live in the Benson town area and unfortunately not many Internet Service providers provided connection there. Well, we were surprised when a Tata Indicom agent turned up at our door offering a high speed internet connection. Apparantely they were selling the internet connections door to door.


Anyway we fell for it and opted for a 256Kbps unlimited plan. It worked fine initially for first 2-3 weeks(but even then the internet speed never exceeded 30kbps) and then it stopped for no good reason! The ADSL light was on and the customer care informed it was a problem at their end. Well as that was the first time so we waited patiently and within few days the connection was up. Later we realized that the problem recurred every two-three weeks! Now the case is that the connection hasn't been working since last 8 days. Below is the list of lies the Customer care told us. In case they inform you the same, DONOT BELIEVE THEM!




  1. Call on first Day - The usual trouble shooting tips were given out. Nothing worked, they gave a complaint number and promised someone would contact us in 24hours.  [ NO ONE DID!]




  2. Next Call - The same tips were being given again by a different person. Asked him to skip that and come to point about when will the net connection get fixed - He assured us by next day 12 noon.  [Nothing Happened till 12noon the next day!]




  3. Next Call - We straightway questioned why wasn't it fixed till 12 Noon. They said some maintenance and upgrade at the servers was happening. [Read on what happened in the next call!]




  4. Next Call - I asked that is the Maintenance over? Believe me the CC Agent said.what Maintenance? There is no maintenance going on and there is an engineer working on our problem!(Wait it gets better!) I asked him who is the engineer concerned with our problem and believe it or not, the fellow took my room mates name! It seems my room mate had called earlier and this junk fellow was trying to take me for a ride!




  5. Next Call - We blasted them literally for lying to our faces. The CC agent begged for one more day. I spoke to their Finance and Technical representatives and all of them requested for one more day. They promised it would be fixed by Monday evening.




  6. Next Call(Monday Evening) - After the usual blasting.we asked to talk to their manager or any engineer but they wouldn't let us. Finally I spoke to the supervisor and she has assured me by today 12 noon the net would be fixed. I have taken down her name and number.and told her point blank if doesn't work they can come over and collect the useless router and cables from infront of my house as I will be throwing them away!






The whole experience has been a nightmare. The company doesn't refund the money back but promises to extend the number of days in our plan. Who cares! It isn't going to work anyway in the extended number of days either! If anyone is reading this, I seriously request you not to apply for Tata Indicom Broadband internet connection. The internet is pathetic, Customer Care is full of buffoons and the technical team is hopeless.(I doubt if any Technical team actually exists!)


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