Jan 27, 2010 04:19 PM
46056 Views
We ordered for TATA207DI EX model.The dealer in Goa M/s Durga Motors Charged Rs. 4.34 lacs and handed over us the vehical on 8.1.10.Along with the vehical we were handed over "TATA 207 DI EX/RX Owner's Manual and service book.
"There are two model EX & RX. RX is a cheaper version.When I checked the vehicles it resembles more with RX that EX like measurements of load box, diameter of steering wheel. No EX embossed logo etc.Immidiettely I contacted the dealer.
He said he will refer to the Company and will come back in a day or two. After four days I rang up he said it is EX.Meantime I sent a mail to customer care, tried to call toll free number: NO REPLY.The website for DI207 does not function. so much for the customer care.I wrote a letter to him detailing all the discrepancies. Fifteen days later I receive a call from one of the service engineer only to say that "Company has every right to change specification without notice. TATA motors are not bound by what is said in the owner's manual and service book"WOW.
What an attitude. I feel like writing to Mr. Ratan Tata about this.The specifications in the book mention about ventilation blower, tilting steering column. Both the facilities are delated.In short I feel pain by being cheated by company like TATA Motors.