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32%
1.64 

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Rs. 31,000 (Ex-Showroom)

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SBM MOTORS, AYYANAVARAM - WORST CUSTOMER SERVICE
Apr 05, 2012 10:44 AM 46368 Views

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I purchased two scooty teenz vehicles, one for my father and one for my wife.  The first vehicle I took delivery on 22.1.2012, the very next day the clutch assembly of the vehicle did not work properly which was replaced by SBM Motors on 23.1.12. From the next day onwards, self start did not work property, nearly 4 times I went to Ayyanavaram from T.Nagar regarding this complaint. No use till 1.2.12 self start did not work.


On shouting at them, they came to my house and took the vehicle and delivery after two days, No use again self start did not work. I got frustrated and left the vehicle to my own service mechanic, who changed the battery of the vehicle with a new one.  Now everything is going on well. SBM MOtor Ayyanavaram being an authorised service centre of TVS motors was not able to find out the fault and made me run from pillar to post for 8 times.  Now I wrote a letter to GM TVS Motor Company, Haddows Road, Chennai and MD, SBM Motors Ayyanvaram, on 15.2.12 asking refund of Rs.2000 towards cost of battery and incidental charges.


Till date no reply from both of them. Workshop manager of SBM Motor called me over phone and expressed their desire to reimburse Rs.900 alone for cost of battery and asked me to come to their office. On my going to their office the Workshop Manager went away some where.


On my enquiry the Receptionist girl there asked me to give a letter stating that I shall withdraw the complaint made to TVS Motors, return the old battery which came with the vehicle and also a voucher for receipt of Rs.900/- and come after a day so that money will be made ready. I told her OK I will give all that you want, you also please give an acknowledgement for taking back the old battery, for which she nor none of the employees of SBM motor were ready to give acknowledgement.  This kind of attitude of the company is unwarranted. I am a customer who have given more than Rs.70, 000 for purchase of two vehicles, but they have given me a defective product, they are deficient in providing me a good service, but they are not willing to concede to my request, but I have to bend to their knees and sign any document as required by them. I expressed my inability and walked away. Till date there is no reply from (1) TVS Motor Company (2) SBM motor company. Matter remains unsolved.  So, friends kindly think twice before purchasing vehicles from the above said party.


Viswanathan, 6 North Mada Street, Nungambakkam,  Chennai-34. Phone : 42664183, 9444486211


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