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MouthShut Score

41%
2.13 

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Verified Member MouthShut Verified Member
Danapur,Patna-18
Bad customer service
Aug 17, 2017 12:15 PM 2253 Views (via Android App)

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This bank is one of the oldest bank in our country. It is a domestic govt. bank. My dad has a current account in it. Though, it is very old but it lacks in many facilities. Its branch is very limited. There are only two branch available in my city. And one of the most important, Atm is not available at all the places. It is very less in no. in my city Patna. So, there is always problem in transactions of money. Its custimer service is very bad as compared to other banks. It takes a lot of time in providing cheque books and atm card. The internet banking is also very bad. I can't shop online with this debit card because it does not provide VBV password. I do not feel safe in making transactions online through its internet banking service. There is a lot of problems with this bank and delay in customer services . So, I have open my account in another bank. And I recommend you all, not to select this bank to open your account.


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