Name: Its life is less than 1year
Item: Symphony Winter
Rating: 1
Author: a Mouthshut User

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29%

1.61

26,195 Votes

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Rs. 12,491 (Launch price)

Symphony

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manishsrivastava78

Lucknow, India India

1 Review

11 Followers

Its life is less than 1year

Apr 12, 2013 10:07 PM 22568 Views

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I purchased Symphony Winter cooler 0n 8th May 2012. First season was so so. When this summer I started cooler, after two days its fan's one blade automatically broken. As per my knowledge they provide one year warranty. In this case my cooler in warranty period.

But when I connected to its service center they told me that we do not provide warranty on plastic part. Friends I would like to tell you that all parts of cooler are made of plastic. Then what is the meaning of warranty. Some one connected with me this morning and told that he would come at 6 pm around.

But no one came. and I am facing very hot :-(

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Brand Response

Dear Manish,
We regret for the inconvenience caused to you.
You are kindly requested to provide us the service request number & contact number.
If you have not registered your service request with us, please use either of the following ways to register your request. This will enable us to serve you better.
You can register your service request on 07930130111 or www.symphonylimited.com/service or SMS on to 9510070111.
We will take all necessary steps to resolve your service request at the earliest.
Assuring you our best attention always.
Symphony Customer Care
www.symphonylimited.com
Symphony Air cooler carries 1 year warranty as per Owner’s Manual.
To avail under warranty services give a photocopy of the valid purchase bill to service engineer.