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MouthShut Score

33%
2.14 

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Rs. 12,491 (Launch price)

Symphony

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Verified Member MouthShut Verified Member
New Delhi India
Technician only for Cut your Pocket !!
Jun 17, 2016 07:06 PM 6707 Views

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I am using Shymphony WInter Cooler for 2 year but few days back, I am not getting proper Air from the cooler, I booked a complaint of this, In the complaint they are asking that the cooler is under Warranty or Not. I said no this is 2 year old, then the Customer care book my complaint and said me that you have to pay the Rs.300 for Visiting charge.


I said no problem please send the technician after after 1 day technician make a call to me and confirm me the problem on telephone and said that "ok sir, I will come to your home but I will take Rs.300 for visiting only and the part changing cost is extra.


I fee very bad about it, Technician is say about visiting charges to customer, So, when he came to my Office then I show my Cooler to him and I said the I am not getting proper Air, the technician said without opening my cooler, you have to buy a new Main Motor and the Fan also, I said why Fan then he reply when he change the Motor then he have to break the FANS and change it. I said how much you will take he said total Rs.3500/-.


I have lots of doubt about the technician I said him again please recheck issue and try to reduce the cost because my cooler is working and Fan are in very good condition, He said not you have to buy it.


I deny to purchase it and I paid Rs.300 for visiting. then I call a local electrician of my Area, and He came and he said my FAN and my Motor both are perfect there is no any problem and He just change the Capister of Motor and Service my all water motor pipe and Bill of his only Rs.200 for All.


Then I realised that how the cheap Symphony Technician are.


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