I bought my bike around 5 years back. It has always given some problem or the other perpetually. The engine makes abnormal noise at neutral and rpm keeps increasing. The pick up is poor. The engine oil keeps leaking into combustion chamber, thus the oil level keeps decreasing and gives a thick smoke at exhaust and empties every 500 kms. Many times while driving at 75-80, there would be sudden choking and loss of power, which is so dangerous while overtaking. Due to this defect, I had many close shaves and on one occassion I almost was killed and was saved only because the other person braked. Overall very disapponted with ownership. None of the servicing centre guys have satisfactorily repaired all the defects till date or given a satisfactory/ convincing answer.
Moreover, the Kunde Suzuki in Nadgaon, Goa is pathetic.
I had given my bike GS150R for resolving a defect to Kunde authorised service centre, Nuvem, Goa on morning of 4th April 15.
The servicing guy did not hand over any slip while accepting the bike. I found this strange as in Delhi and Haryana they tear off the bottom portion of the job card and give it to you while accepting the bike.
Anyway the servicing guy accepted the bike but refused to give his name and gave his mobile number 7774013390. He said he will call back and let me know the exact problem and estimate. I again found it funny as to why he was hesitant and refused to state his name. Maybe he shirks responsibility and is afraid / not confident of his job and seeking to escape accountability.
He did not call on Saturday. When I called him in the evening, he said he will call on Monday. I again found this strange as in Delhi or Harayana they would have called within 2 hours irrespective of load.
He did not call on Monday. When I called him on on Monday, he said he will call on Tuesday.
When I called on Tuesday afternoon, he said he will call by evening but did not call.
Thereafter his phone was continuously switched off on Wed and Thu.
Disgusted, I got the alternate phone number from web site and got in touch with the servicing guys on Friday. They said they have not even looked at my bike till now.
So I asked the operator to transfer the call to manager and they connected me to Sanjay, the so called General manager. Instead of intervening in the matter and seeing to it that my bike is attended to, he was least concerned and cut the phone. When I again called up the showroom, he again refused to speak and conveyed the message through the operator asking me to meet him in his office, in spite of me telling the operator that I am 40 Kms away. Thereafter, when I asked the operator to ask him whether he wants to speak to me or return my bike, the operator conveyed that he has asked me to take my bike back.
So I have collected collected my bike back from that showroom on Saturday.
This is the kind of service that is being rendered in the ‘authorised’ servicing centre and this is the way the ‘General Manager’ Sanjay is running the showroom and behaving with his clients.
