Jun 11, 2017 03:01 PM
10083 Views
(Updated Sep 18, 2017 10:39 PM)
Summary: The marketing representative of this company FORGED my signature to debit my credit card
In November 2012, I had received a call from this company and was offered the Sterling Holiday Vacation Ownership Plan at a cost of Rs. 3, 63, 825/-. On speaking with executive, I enrolled myself in the plan. My membership number for the same was 1208486. The down-payment and the EMI were all paid through my credit card. I was never handed a single document and all discussions took place telephonically.
In June 2013, I received another call from company executive, offering me the Platinum Upgradation. I was informed that the EMI would increase by only Rs. 1, 000/- per month on the balance EMI left in my plan. I had 18 EMI left as balance. I was further informed that if I wish to cancel the upgradation after confirmation, I can do so at any point of time till April 2014 and I will receive a full refund of the upgraded amount. I insisted that this particular term should be given to me in writing. After discussions, I gave a verbal confirmation to company executive, soon after which the advance amount was debited from my credit card. However, I never received a confirmation mail from this company.
Upon calculation, I found out that the Platinum upgradation was costing me over Rs 5, 20, 000/-, and it doubled my balance EMI. Hence, I sent a mail to your company requesting for cancellation. I was shocked when I received a copy of a document from Sterling with my sign on it, followed by a note from Service Department which stated that the said document confirmed my upgradation. It was appalling as I have never signed a single document received from this company, even when I first enrolled in November 2012. Attached is a copy of the mail and the document marked as Annexure I and Annexure II, respectively.
I have sent several e-mails to this company requesting for cancellation of the upgradation, but no heed has been paid to my grievance. Later on going consumer court I received an amount of Rs.2.28 lacs. However, Rs. 1 lac is still pending, not to say the advocate charges and interest amount
