Always have backup plan when booking on Stayzilla
I have booked a Hotel Room on StayZilla(Order Num: 875344-385-1439565096) on 14th August 2015 for 17th August 2015. At the time of booking, there was clearly mentioned that I can book now and cancel anytime before check-in. On the day of check-in, I went exactly to the location pointed by their website of the hotel on Google maps.
There was no hotel located there. I contacted the hotel on the number provided by stayzilla, and they said the hotel was located in Pimpri Chinchwad which was almost 20 kms from where Stayzilla said the hotel was. As I was lucky, I could find a friend who would take me in at that time on Sunday near to that place. Now, I immediately remembered that stayzilla promised that I could cancel my booking "ANYTIME" before check in and therefore I logged in to their website and cancelled my booking.
I also called their customer care number and told them that as the hotel was not where they said it would be, I am cancelling the booking. I expected that they would refund me after a few days. But today on 2nd September 2015, when I called them regarding my refund, they told me that according to the "TERMS", any booking cancelled before 48 hours of check-in time is not entertained and no refund will be provided whatsoever. And on top of that, the lady on the other end of the phone was lying straight to my face that I have provided an invalid phone number and they contacted me multiple times through email after 17th of August 2015 which is utterly false. I have provided a correct number and I am still using it and I have not received any emails from stayzilla regarding cancellation and refund after 17th of August 2015. I do not see how they can behave in such a manner where in they 1. Cheat their customer, 2. Cause inconvenience by providing false data regarding the location of hotel, 3. Lie blatantly to the customer who is trying to raise a complaint and get his refund.
I caution anyone against using StayZilla to book hotel rooms when you are on a tight schedule. Always have a backup plan if you do so. Also, their "book now cancel anytime" is a sham and should actually be, "book now and cancel anytime BEFORE 48 HOURS OF CHECK-IN!". Regards,