Star

I am Dr. Raj Kumar .I was in your Superstar Virgo Cruise-from 23-09-07 to 26-09-07

My cabin No. was 5062 and I was an ICC group member booked by SOTC

my camera-canon S31S with all my memories in it & with all accessories, vanished from my table no.16 ,from Mediterranean Dining hall, on 25-09-07,when I just left the table and was chatting with a friend for a while.

Immediately matter was reported to the security, at 10.15 PM.

After that there was NO HELP COMING FROM SECURITY.

I told them that CCTV camera is bang opposite the table no.16 and reviewing the recordings of that camera, for a period from 8PM to 10 PM (in Mediterranean,) for table no 16, will show us who lifted the camera bag. I also told them that once passengers leave the ship, it will not be possible to catch the thief or recover the camera, I also requested them that I can better identify people from my ICC group, who all have come from India and those only were there in Mediterranean, and also that security staff will save lots of time, which otherwise they will have to spend in identifying the culprit!

BUT all my requests were lost to deaf ears.

My formal complaints are:

1) I lost my costly belongings On board in Star Cruise-YOUR Security domain.

2.)I reported the matter formally in time at 10.15 PM-25-09-07

3.)There was enough time to check the recordings from the CCTV ,since I was giving you exact table no; exact Hall and Exact time duration ,when the camera was stolen

4.)Despite all this-No announcement was made to pressurize the thief, no bags were scanned,

5.) I was not allowed to check along with security, for CCTV recordings

6.) In fact, because of your lapses, thief was literally “allowed” to disembark from the ship with my costly camera bag even  21 HRS after the matter was formally reported.

7.) My belongings were stolen in your ship. Once stolen NO REAL ATTEMPT  WAS MADE TO RECOVER THEM.ALL THAT FOLLOWED WAS AN EYE WASH!

My “right to information” was denied to me.

My “right to trace out and recover” my stolen camera was negated.

My requests to enable me check for the thief of my personal property, were over-ruled /turned down and in fact were suppressed ,ignored and negated by your security staff in the name of procedural limitations.

                    
                              To present and protect your image of being a clean and “all is hunky dory on board “ type of cruise ship, you willfully ignored my basic rights, as a citizen of a civilized society and my legal rights to save, protect, trace and recover my property from a thief, which otherwise you could have done easily, with proper & timely review of CCTV recordings
                    .

8.)Anyone please tell me “How a legal procedure can be initiated against Star Virgo, for the recovery of the cost of lost goods, along with compensation for the harassment I suffered, because of complacent and un-cooperative security staff on your ship?”

Which law governs Star Virgo Cruises .Do write to me :
Address:Dr. Raj Kumar(Lalwani) ;E-mail:(drrklalwani@gmail.com)

80/78,Ist Floor, Malviya Nagar, New Delhi 110017.