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Spicejet is a pathetic adventure.
Oct 02, 2017 12:43 PM 4536 Views

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I am writing my worst experience I had with Spicejet on 28 Sep, 2017. Actually I booked a connecting flight from Bangalore to Chandigarh i.e. Bangalore to Hyderabad scheduled at 14:40 to 15:55 and Hyderabad to Chandigarh at 17:50 to 20:20. I booked this flight to attend family function. So, I reached the Bangalore airport at around 12:30 so as to avoid any hassles. And I was done with boarding pass and the security checks. Then all of a sudden I see that our flight from Bangalore to Hyderabad has got delayed to around 18:10 and my other connecting flight from Hyderabad to Chandigarh was at 17:50 from Hyderabad. So there was no way I could get this flight. So, I asked these Spicejet people to provide any alternate flight to Chandigarh. As there were some other flights working for this area. But they said they can't do that and told me that they can provide a flight from Bangalore to Delhi which will depart from Bangalore at 21:10 and will reach New Delhi at 00:05(29 Sep) and then next flight from New Delhi to Chandigarh at 07:10(29 Sep) and will reach Chandigarh at 08:05(29 Sep). They said that I have no other options. When I asked for hotel/Lounge service as there is a total delay of nearly 12 hours to reach Chandigarh. They simply denied and said no such facilities are provided. They just provided 1 basic lunch. So, They provided me this flight. So, these are all Issues faced by me:




  1. I had to spend more than 6 Hours in the Bangalore Airport with no Airport lounge/hotel facility.




  2. And nearly 7 Hours in the New Delhi Airport with no Airport lounge/hotel facility. Moreover didn't get a proper place to rest for a while in the New Delhi airport.




  3. Was not able to attend the family function on 28 Sep, 2017 at night as because of the flight delay I reached Chandigarh on 29 Sep, 2017 at 8:10 AM.




  4. Because of the restlessness due to flight delay, change of flight and no proper place to sleep, I had a very bad time, the whole day.




  5. All Dinner and snacks expenses during the time in airport were borne by myself.






Basically, I have to bear all these hassles and problems because my fault was I selected to go via Spicejet. If this delay would be 30 minutes or 1 hour then I would have let it go. But this is literally a Pathetic thing to do to a customer and it is not acceptable. We trust the airline and then select a flight and these people harass us for no reason. One thing is that, there is delay in flight from airline's side due to which I had to reach my destination more than 12 hours later and I couldn't attend the family function. Moreover these people didn't even bother to provide all the facilities which could repay for our time and problems faced by us. I am really disgusted at the way Spicejet have treated us. Our time has no value according to them. Even when I mentioned all this to Spicejet customer care on an email, they didn't even bother to reply that email.


And this was my first time when I used the Spicejet services. I won't recommend Spicejet to anyone because I got to know that their flights are delayed/cancelled on regular basis. I would suggest Spicejet owner to stop all this non-sense moreover it will be better to shut down Spicejet.


Thanks for the worst experience, Spicejet!


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