Apr 02, 2016 06:19 PM
12614 Views
This is a disturbing news from Spicejet. They actually have a policy that states then can cancel your flight or postpone it, and they will not be responsible for it.
Here is an actual email I recieved from the customer relations office for SpiceJet.
Please be informed that and in air transport sector flights are rescheduled, cancelled, delayed, and diverted to other fields due to operational reasons and regulatory directions. They accordingly form a part of its terms of carriage. The flight is rescheduled due to new summer schedule.
In the event SpiceJet:
a. cancels the flight; or
b. prepones the flight by sixty(60) minutes or more; or
c. postpones the flight by one hundred and twenty(120) minutes or more,
the affected passengers shall be entitled either for:
full refund of the amount paid by them; or
to be accommodated on alternate flight(s) for the same sector for next or preceding seven(07) days from the original date of journey, subject to availability and SpiceJet’s discretion in the event SpiceJet.
Also be updated that Spicejet operates on a point-to-point basis and will not be held responsible for the consequence of any delays experienced while flying Spicejet or another carrier. Spicejet does not connect to other airlines; therefore, Spicejet is not responsible for any losses incurred by our Passengers while trying to connect to or from other airlines.
Go for another airline I highly recommend it. This is a nightmare.