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3.71 

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Sony

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CAN WE BELIEVE IN GOOD COMPANIES
Nov 19, 2009 11:03 AM 4275 Views

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I had bought Sony Ericsson mobile; model “P1i” last year on 3rd March 08.The mobile’s cost was 16990Rs. After exactly 5 months the software of the phone got currupted, but as it was in warranty so I went to SALORA ( ericsson service center) at Okhla and got it fixed.But then after exact 1 year and 7 months the phone started giving trouble.


The phone could not charge.so I went to their Authorised Service center i.e. D1/3, Okhla Phase-II. after examining they called me up and told me that the total amount will cost Rs.990, as I have no option I agreed. But after 2 days I got a call that your phone could not be repaired as its motherboard is tempered, I told them that it was repaired by only authorised centers, but they were reluctant.So in vain, I thought to take it back but to my surprise, it's touch screen was not functioning. I told them to fix it up then they told it's our mistake and will call you later.


Now I need to ask the company that1)Are they making fool of us by experimenting on our phone. as I think they don't have well qualified engineers because is it possible that a company cannot repair their own manufactured product, I dont think so.  2) How can Sony Ericsson cheat their customer like this? I bought this phone @ 16990 Rs and after just 1 year company is telling that the phone cannot be repaired by even themself, than why did they manufactured such product whose lifespan is  for only 1 year and that also cannot be repaired though customer is ready to pay for it.3) Now I cant even sell this phone because nobody would but a mobile which is not working properly and cannot be even repaired.


So would sony ericsson would buy this phone from me as they are the one who manufactured a product which cannot be repaired.4) After paying 16990Rs for their product can they just easily walk away because the phone is not in warranty?5) If yes than does it means that the life of their product is just 1 year?6) Why should we buy a good branded phone than? Shouldn’t we go for a Chinese one or the local one?7) I have asked them to give in written that my phone cannot be repaired so that I can file a complain in consumer court because Sony ericsson cannot make fool of the customers.


For others I just have to say" SONY ERICSSON SUCKS"


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